FAQS

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Registration
  • How to register on ODeX?
    • 1. Log on to www.odex.co and click on SIGN UP NOW
    • 2. Fill in all the details, attach all the necessary documents & Click on Submit
    • Your Registration form will be checked and verified along with all the documents. Upon approval, you will receive a confirmation on-boarding email from ODeX.(Stipulated time for Approving/Rejecting/Declining a registration request is 2 hours from the time of request).Any request before & after ODeX operation hours shall be addressed during ODeX working hours.Write in to support@odex.co and our team will be happy to help!
  • Which documents are required for registration?
    USER Company Company Pan Card Copy CHA License Copy ** TAN Copy MTO License Copy IEC LicenseCopy
    CHA
    CFS
    Freight Forwarder
    Inland Container Depot
    Liner
    NVOCC
    Importer/Exporter
    Empty Yard
    ** - Any other document which can prove the authorized identity of the company.
  • How do I create user at the time of registration?
    • At the bottom of ODeX registration form, you can update user details by filling in the compulsory user details mentioning your First Name, Last Name, Email ID, Contact No., Company Type, Department & Activities. Auto-generated email is sent to the registered email id with login id and password.For more assistance, please write in to support@odex.co and our support team would be happy to assist!
  • We have registered our company but haven’t received the User ID and Password
    • The registration request is processed within 24 hours. User ID and the password will be emailed to the user's email address. To follow up, please write in to support@odex.co and our support team would be happy to help!
  • How do we update the company documents?
    • We request you to kindly share the updated company documents through emailsupport@odex.co Once the documents are updated, the support team will confirm the same.
  • How do I add new users under same company name?
    • To change the company name on ODeX, supporting documents i.e. Company Name change certificate (attested by the government/gazette officer), company PAN card with the new name and letter on the new company's letterhead stating the company name change will be required. The documents can be emailed to support@odex.co and the support team will update the same and confirm.
  • How many types of companies can be registered with one pan card on ODeX?
    • If you have proper and valid documents, then you can register for all the company types with the same pan card. However, you need to remember that it can only be done once for a particular company type, as multiple registrations for the same company type are not permitted.
  • How do I change the company name?
    • To change the company name on ODeX, supporting documents i.e. Company Name change certificate (attested by the government/gazette officer), company PAN card with the new name and letter on the new company's letterhead stating the company name change will be required. The documents can be emailed to support@odex.co and the support team will update the same and confirm.
  • How much time will it take to register on ODeX?
    • ODeX Support is available between 9:00 AM to 9:00 PM from Monday to Friday. A company gets registered within 2 hours once the request is received within ODeX operation hours. For more information, write to support@odex.co and our support team will be happy to help!
  • How to reset my ODeX password?
    • If you have lost/forgotten your password, use the "Forgot Password" link available on ODeX login page. Enter your registered "Email Address" with which you had set up an account with ODeX and you will instantly receive an email with a temporary password. Using that password you can log in and set a new password for your ODeX account.For more assistance, write to support@odex.co and our support team will be happy to help!
  • How do we change the password?
    • In order to change the password, a user can select the SETTINGS option, above the username displayed on the web page and then click the Change Password option.
  • Below password policy to be followed
    • Password length should be minimum 5 and maximum 12 Characters
    • The password should contain a lowercase and uppercase character.
    • Password should contain numeric value
  • Need access to another location/seaport.
    • Kindly share the request via email to support@odex.co with the seaport access required. The support team will update and confirm once the location has been provided.
  • How do I deactivate my ODeX Account?
    • To deactivate your account, send us an email on support@odex.co The request will be approved within three business hours, and a confirmation email will be sent to your registered email address.
e-DO
  • For which shipping lines can I submit a request for e-DO (Delivery Order)/e-invoicing?
    • Currently, there are more than 80 liners with whom we are associated with. Our importers are updated every week. Kindly log in to the ODeX portal and check our Liners/NVOCCs registered.For more information, write to support@odex.co and our support team will be happy to help!
  • How much time does it take for the Invoice to be released?
    • Once the Invoice is requested through ODeX, the Invoice is posted within 03 hours on an average (subject to the SLA & internal processes defined by Shipping Lines). For more assistance, please write in to support@odex.co and our support team would be happy to assist!
  • Through which all banks the payments can be made for all the Shipping Lines associated with ODeX for e-DO?
    List of Banks Freight Connection K-Line CMA CGM MSC PIL Cosco Shipping
    Axis
    Axis Retail
    Bank of Baroda
    Bank of India
    Canara Bank
    Central Bank of India
    Corporation Bank
    Deutsche Bank
    HDFC ENET
    HDFC Retail
    ICICI
    IDBI Bank
    Indian Bank
    Indian Overseas Netbanking
    IndusInd Bank
    ING Vysya Bank
    Punjab National Bank
    Ratnakar Bank Limited
    State Bank of India
    Union Bank of India
    Vijaya Bank
VGM SUBSCRIPTION
  • Is it mandatory or voluntary for a shipper to submit a VGM?
    • To meet the new regulation, carriers have declared a “no VGM no load” policy as the shipper must submit a VGM for every container shipped prior to stowage planning.
    • In many ports around the world, terminals have also declared a “no VGM no gate-in” policy – requiring the VGM to be submitted for a container before that container is allowed into the terminal yard
  • What is the difference between the two methods?
    Method 1:
    • Weighing the packed container with all cargo, packaging, and container together at a registered Weighbridge.
    • You must physically weigh the loaded container on scales that meet local certification requirements for accuracy.
    • In this case, you would have to find a weighing station that provides this service and has the required equipment and certifications, or use equipment your company may own or purchase
    • This method must be used with bulk items such as scrap metal or waste paper.
    Method 2:
    • (Calculated) Weighing all packages and cargo items, including the mass of pallets, dunnage and other securing material to be packed in the container and adding that to the tare weight of the container (typically found on the door of the container).
    • You may use the weights as printed on the packages that will go into the container, and add those together with the packaging and tare weight of the container to arrive at a calculated, rather than measured, VGM result.
    • This method would typically be used with manufactured goods that have highly repeatable weights, with consistent packaging as an example.
    • The tare weight of the container should always be taken from the rear door of the container. India requires shippers to have a certificate to use Method 2 (May come into effect very soon)
  • Which containers have to be weighed?
    • All of the containers that are being processed for vessel on-boarding have to be VGM certified using one of the two allowed methods for weighing. For more assistance, please write in to support@odex.co and our support team would be happy to assist!
  • What mandatory information must be included in VGM?
    Kindly refer to M.S. Notice no.04 of 2016 issued by Director General of Shipping, Indian Govt. Mandatory fields may include: Name of Shipper
    • Name of Shipper
    • Shipper Registration/License No. (IEC No/CIN No.)
    • Name and designation of official of the Shipper authorised to sign document
    • Shipper Registration/License No. (IEC No/CIN No.)
    • Container Number
    • Container Size (TEU/FEU/others)
    • Maximum permissible weight of container as per the CSC plate
    • Weighbridge registration no. & address of Weighbridge
    • If Method 1 is used, the VGM needs to enter as calculated by the Weighbridge.
    • If Method 2 is used, Gross Weight of Cargo (Including Dunnage/Packaging) and Tare weight
    • Date and time of weighing
    • Weighing Slip No.
  • Who is responsible for submitting the VGM? Can the shipper authorize a third party to submit it?
    A third party authorized by the shipper can submit VGMs. According to SOLAS VGM requirements, the shipper, identified on the shipping documentation, or a party authorized to submit on their behalf, is responsible for providing the carrier with the verified gross mass (VGM) for the loaded container. This authorization is to be defined in business/ commercial relationships between the shipper and the authorized party.
  • Where can I weigh my cargo or container?
    • Shippers can use the Weighbridges currently operating and retain the receipts. Click here to view that list
  • Who is responsible for the VGM if submitted by a third party?
    • Even if an authorized party provides the VGM, the shipper remains responsible for the information provided to the carrier.
  • Who can the shipper authorize to submit the VGM?
    • Any party may be authorized by the shipper to submit on their behalf, including terminals, freight forwarders, weighing companies, trucking companies, or consolidators.
  • Does cargo have to be re-weighed if there is a change in the vessel?
    • No, VGM is only required at the time of original load. If the shipment is being transferred to another vessel, initial VGM will be used at the transshipment port. This process will be managed between carriers.
    • There may be containers that were loaded prior to July 1, 2016, and are transshipping at a port after July 1, 2016, that require a VGM be available for loading to occur in the transshipment ports. You should check with your carrier regarding the policy on these transshipments.
  • How will the information be submitted to the carrier?
    • The shipping community is advocating the use of electronic VGM submission as the most timely and flexible method for shippers to help them meet potentially earlier cut-off times and multiple submission use cases.
    • ODeX provides an e-VGM solution for electronic submission of VGM declarations. While manual VGM documentation is acceptable, it is slow and introduces significant additional work and potential delays for the carrier, and may also incur manual documentation charges.
  • How will VGM cut-off date/times be known?
    • Since VGM information is used to plan stowage of the vessel, it must be submitted in advance to allow carriers to create the stowage plan.
    • VGM cut off times may vary by carrier and/or port and should be checked at the time of shipment planning. Carriers are notifying customers of their VGM cut-off time policy and most will also communicate this in the booking confirmation process
    • For more assistance, please write in to support@odex.co and our support team would be happy to assist!
  • What is Self-Submission and Third Party Submissions?
    • If the name of the Shipper on the Master Bill of Lading (MBL) is your company, then Self-option to be selected
    • If you are submitting VGM on behalf of any other Shipper, please select the Third Party Option.
  • Can a company have both the self and third-party submission options?
    • Yes, a company can include both the options. In this case, all the users would get access to self and third party VGM submissions. However, the number of transactions would still be separate.
  • Can a shipper give access to its nominated CHA/FF?
    Method 1:
    • The module for one time Activation/Authorized Approval from the registered shipper would be activated soon.
    • This is depending on the prevailing statutory norms on VGM/SOLAS by the DGS, India.
    • Yearly One Time Charges for this activation would be borne by the Shipper or any nominated party/person.
    • Till such time, Companies can file on behalf of the Shippers, basis the Authorization letter and having the option of Third Party Submissions as per pricing schedule
    Addition/Change of Users
    • For extra users, you can select the option from the Payment screen
    • Else, please send an email to support@odex.co (if applied and no response).
    • Subject Line of email: "Users Creation - Company Name"
    • Ex: "Users Creation - ABC Exports Pvt Ltd"
    • For adding an extra user, there will be charges as per VGM subscription plan.
  • What mandatory information must be included in VGM?
    Kindly refer to M.S. Notice no.04 of 2016 issued by Director General of Shipping, Indian Govt. Mandatory fields may include: Name of Shipper
    • The subscription charges to be selected as per the Pricing Schedule
    • The charges to be paid in advance for the activation.
    • The charges to be paid before 20th of previous/expiry month
  • What if the no. of submissions get exhausted before the expiry date of subscription plan?
    • Subscription plans last one year from activation. In such situations, you can either opt for the add-on packs available on ODeX or upgrade your subscription plan.
    • Alternatively, the company would have the option to shift plans by paying a differential amount.
Addition/Change of Users
  • For extra users, you can select the option from the Payment screen.
  • Else, please send an email to support@odex.co (if applied and no response).
  • Subject Line of email: "Users Creation - Company Name"
  • Ex: "Users Creation - ABC Exports Pvt Ltd"
  • For adding an extra user, there will be charges as per VGM subscription plan.
  • Can a user be changed?
    • Yes, a user can be changed by sending a simple request from the registered email address to support@odex.co
  • Can a company carry forward the VGM submissions if not exhausted in a particular quarter?
    • Yes, it is possible to carry it forward. For more information, write to support@odex.co and our support team will be happy to help!
  • Will the VGM access stop if we fail to make payments?
    • No, your VGM access is not denied straight away as ODeX provides a three day buffer period to make payments. It is effective from the expiry date so that the transactions can be done uninterrupted during this period
  • Can I Switch the Plans in a quarter?
    • Yes, it is possible to switch plans in a quarter. All you need to do is send an email to support@ODeX.co. Our support team will then guide you through the process
  • EDI Integration with Shippers
    • Standard EDI integration is available in ODeX
    • Please send an email to support@odex.co
    • Please mention the following in the subject line "EDI integration - Company Name"
    • Ex: "EDI Integration - ABC Exports Pvt Ltd"
    • Our team will immediately contact you
  • EDI Integration with Weighbridges (Shippers/Third Party)
    • ODeX team would be able to provide you a solution (Standard or Customized)
    • Please send an email to support@odex.co
    • Please mention the following in the subject line " Weighing Scale integration - Company Name"
    • Ex: "Weighing Scale Integration - ABC Exports Pvt Ltd"
    • Our team will immediately contact you.
  • How do I cancel the VGM?
    • After logging in you can refer to the manual on VGM. The entire process is explained with screenshots.
  • What if the VGM status is showing as pending?
    • After logging in you can refer to the manual on VGM. The entire process is explained with screenshots.
  • How do I know if the VGM has been submitted to the liner?
    • If the status of the VGM is VERIFIED, this means the VGM has been successfully sent to the Shipping Line
  • Our company has made the VGM payments, what do we do now? How do we subscribe to a VGM plan on ODeX?
    • Start by logging into www.odex.co and selecting a VGM subscription from the VGM menu.
    • Now choose a relevant plan according to your requirements.
    • After that select the users who would be submitting the VGM through ODeX.
    • Now update the payment details like the instrument number of cheque or the transaction number. Finish the process by clicking on save.
    • Once the above process is completed, we will activate the plan and share the invoice with you via email
  • When will we receive the invoice for the payments done towards VGM plans?
    • The invoice towards the VGM payments done would be shared within 10 working days subject to the amount received in our bank account.
Data Security
  • Is my data secure? Will other companies be able to see my data?
    • A multipronged strategy covering both application and infrastructure has been adopted on ODeX to ensure security and reliability of your company’s data. Details of the implementation are as follows:
    a) Application Data security
    • Registration of company (CHAs) after KYC
    • Data / Documents of one company (CHA / Line / CFS / etc.) cannot be viewed by any other company i.e. Invoices / DOs / etc. issues to CHA 1 cannot be viewed by CHA 2.
    • Critical data like username password are stored in encrypted format in the database.
    • Audit history like create a user, create time, modify user, and modify time is available on all transactions. Also, auditing of data changes on critical fields/transactions
    • Email from registered email id for critical transactions like DO Release, Invoice Payment, etc
    b) Infrastructure security
    • ODeX works on HTTPS - It means all communication between your browser and the ODeX are encrypted.
    • Regular VAPT (Vulnerability Assessment and Penetration Testing) on ODeX server/ application to detect any vulnerability or security threat.
    • Restricted access to the server to limited deployment/support team.
    • Downtime usually once in two weeks after office hours to release new patches. It is communicated on the website in advance so that it is well informed to users
    • Clustering/load balancing for high availability.
    • Disaster recovery setup with replication every 15 mins using dedicated links from primary server to DR server in another city
    • Application / Server hosted in Tier 4 data center with eight zone security
    • Two layers of a firewall for the server with Anti Hacking, DoS defence, Malware and intrusion prevention, Ping of Death defence, etc
    c) Server to Server Integration Security
    • IP address whitelisting at both the ends shall avoid any unauthorized access.
    • Only secured transmission like https or SFTP
  • Does ODeX have any security certificates?
    • ODeX uses digital SSL certificate with 128 bits encryption from reputed certificate issuing company.
  • Where is the data hosted for ODeX?
    • ODeX data is hosted on Tier 4 data center with an 8 level physical security.
  • Till how many years will my data be available?
    • e-DO data will be available to view for last 7 years in ODeX via reports.For more information, please write in to support@odex.co and our support team would be happy to assist!
Customer Support
  • What are the support timings for ODeX?
    • We are available 24/7, 365 days!For more assistance, please write in to support@odex.co and our support team would be happy to assist!
  • How do I contact ODeX Customer Support?
    • For any suggestions, complaints or queries, you can email us at support@odex.co You can also call us on +91 22 6115 1300.
GENERAL SOLAS
  • What integration solution is ODeX offering to support the SOLAS regulation?

    ODeX is supporting the industry with highly flexible, standards-based eVGM solutions designed to meet a wide range of use cases and supporting a broad range of channels

  • For the submitter (Shipper, FF etc.): We are providing integration options for sending VGM via VERMAS

  • Further, ODeX would accept the standard EDI/VERMAS to be submitted via the registered email ID provided during registration with ODeX. This would be soon available on the ODeX portal

  • What if the shipper does not have a digital signature?
    • The digital signature has been made compulsory by the D.G. Shipping in their notice regarding SOLAS. However, until such time that there is more clarity on the digital signature or is not made completely compulsory, the shipper can manually sign the Annexure 1 and submit online.For more information, please write in to support@odex.co and our support team would be happy to assist!