Your Registration form will be checked/verified along with all the documents and on approval, you will receive a confirmation Onboarding email from ODeX.(Stipulated time for Approving/Rejecting/Declining a registration request is 2 hours from the time of request).Any request before & after ODeX operation hours shall be addressed during ODeX working hours.
No, there are no charges to register on ODeX.
|USER Company||Company Pan Card Copy||CHA License Copy **||TAN Copy||MTO License Copy||IEC LicenseCopy|
|Inland Container Depot|
|** - Any other document which can prove the authorized identity of the company.|
At the bottom of ODeX registration form, you can update user details by filling the compulsory user details mentioning your First Name, Last Name, Email id, Contact No. , Company Type, Department & Activities. Auto generated email is sent to the registered email id with log in id and password.
New User will send an email to firstname.lastname@example.org from their ODeX registered user id (having same registered company) mentioning his/her First Name, Last Name, Email id, Contact No. , Company Type, Department & Activities. Our Support Team checks, updates the following information in their records and sends them a new user id and password.
If the user has proper & valid documents, a user can register for all the company types once, but not for the same company type for more than once with the same PAN card.
ODeX Support is available between 9:00 AM to 9:00 PM from Monday to Friday . A company gets registered within 2 hours once the request is received within ODeX operation hours. Any request before & after ODeX operation hours, shall be addressed during ODeX working hours.
If you have lost/forgotten your password, use the "Forgot Password" link available on ODeX login page. Enter your registered "Email Address" with which you had set up an account with ODeX and you will instantly receive an email with a temporary password. Using that password you can login and set a new password for your ODeX account.
You may send an email from your registered ODeX user id to email@example.com The request will be furnished within 3 hours and an email will be sent to your corresponding user id. Any request before & after ODeX operation hours, shall be addressed during ODeX working hours.
On submitting e-Form 13 to a Shipping Liner, it takes on an average 2 Hours for status change during business working days.
A multipronged strategy covering both Application and the Infrastructure has been adopted to ensure security and reliability of the data. Details of the implementation are as follows;
ODeX uses digital SSL certificate with 128 bits encryption from reputed certificate issuing company.
ODeX data is hosted on Tier 4 data center with an 8 level physical security.
e-DO data will be available to view for last 7 years in ODeX via reports.
We are glad to help you between 9:00 AM to 9:00 PM from Monday to Friday and 9:00 AM to 7:00 PM on Saturday.
For any suggestions, complaints or queries, email us on firstname.lastname@example.org or you may also call us on +91 22 6115 1354 - 356(Exports).
alternatively on +91 22 6115 1351 – 353(Imports). For e-VGM, email us on email@example.com or you may also call us on +91 22 6115 1355 - 357.
The most convenient way of making contact seems to be via the Internet. E-mail is a quick way to send information, questions, and comments. You can send your questions and comments to the following e-mail - firstname.lastname@example.org